Frequently Asked Questions


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When you set out to hire a property management company, there may be a lot on your mind. We want to make sure all of your concerns are addressed upfront so there are no surprises. Our relationship with our clients is built on a solid foundation of mutual trust, respect, friendship, and business acumen.

Perhaps you have never dealt with a company like ours before, or maybe you need some self-assurance that what we say we do is exactly what we will deliver. With SBMI Group, you will always receive the most reliable, affordable, and innovative property management services in San Diego.


What exactly do property management companies do?

Professional property management companies take your real estate investment and ensure it runs at peak efficiency so that your ROI is maximized. SBMI Group employs specially trained staff, including maintenance personnel, business management, and marketing staff, as well as state-of-the-art software to get the most out of your investment property.

How much do property management companies charge in fees?

Property management companies charge 5 to 10 percent in fees depending on the service level and asset class. SBMI Group offers full property management services, or lease-only services. Additional fees associated with leasing, renewal, maintenance, and marketing may be charged as well.

What do property managers do to ensure my property is protected?

Property managers do a multitude of things to ensure your property is always protected. With SBMI Group, rest assured knowing we will safeguard your property by reminding you to renew your insurance, keep you updated on the latest real estate laws, and inspect your property during move-in’s and move-out’s.

What questions should I be asking when I interview a property management company?

Prepare yourself the same way you would if you were hiring an employee. Although everyone has unique needs and desires, below are typical questions all property owners should ask of their potential property management company:

  • Are you licensed? If so, what licenses do you hold?
  • What varieties of properties do you handle?
  • Please provide a list of references (tenants, property owners, and vendors).
  • How does your company establish and collect rent?
  • How does your company handle maintenance and repairs?
  • How does your company handle property inspections?
  • How does your company handle tenant marketing and retention?
  • How does your company handle tenant screening?
  • What are your property management fees?
  • What are the legal terms of your property management agreement?
How do property management companies handle maintenance and repair requests from tenants?

Every property management company is different, but an excellent one makes it simple and seamless for tenants and owners to handle pesky repair requests. SBMI Group uses an online maintenance request form. Tenants can enter their issue online and a member of our staff will contact them within 24 hours via phone to gain a better understanding of the problem. We will then schedule an appointment with property maintenance personnel and dispatch them to your property as soon as possible.

How do I find a good property management company?

Not all property management companies are created equally. It’s imperative to conduct your own due diligence by contacting and interviewing at least three property management firms in San Diego before committing to, and hiring one.

Ask as many questions as possible and compare and contrast each company’s strengths and weaknesses. Take notes on what you like and don’t like about each company so that you can make an informed decision when it comes time to hiring your property management firm.

SBMI Group is open, honest, knowledgeable, and approachable. Ask us anything.

What should I look for in a property management contract?

We recommend asking for a copy of the property management contract early on in the decision process. We also recommend you hire a lawyer to review the contract’s legal language regarding the rates, terms, and conditions. Seeking legal counsel is a best practice before you sign any paperwork.

How do I keep my investment property(ies) occupied?

The beauty of using a professional property management company like SBMI Group is that we do all of the marketing and advertising for you, which gets your property occupied much more quickly than if you were take on the burden all by yourself. Our experienced marketing team knows how to make your rental property visible and appeal to the largest number of prospective tenants. This translates into a larger tenant pool from which to choose from, ensuring the most qualified, long-term tenants. If you seek higher occupancy rates and a better ROI, leave the marketing up to the experts: us.

How do property management companies find the best, long-term tenants?

Property management companies like SBMI Group have access to a much larger pool of prospective tenants to choose from than a property owner does, which gives us a better chance of finding well-qualified, lasting tenants. We also have proven experience in the tenant screening process, placing only the most trusted people in your property, ensuring your tenants will treat your investment as if it were their own home.

How do property management companies get the best ROI for my property?

By implementing the most effective integrated digital marketing campaigns, placing the highest quality tenants in your property, and using the most efficient and affordable maintenance and repair programs.